The Human Rights Act and Penalties: The Human Rights Act message and factsheets for telephone interventions
CH300900 explains how to give the full text of the Human Rights Act message contained in factsheet CC/FS9(GOV.UK) - The Human Rights Act and Penalties. For most compliance work you will use the text at CH300900.
If your case is a telephone intervention, it may be more appropriate to use the standard telephone script (PDF31.5KB).
You must also give or send the person a copy of factsheet CC/FS9 and the appropriate penalty factsheets