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HMRC internal manual

Compliance Handbook

How to do a compliance check: using inspection powers: during a visit: storing records

All books and documents removed are to be stored securely. Line managers should, as part of their assurance programme, satisfy themselves that the records are being stored properly and are not retained for any longer than is necessary.

If a removed document is lost or damaged while in HMRC’s custody the owner is entitled to compensation for necessary expenses involved in replacing the document or restoring the person to their proper business and profit position. The amount should reflect a reasonable expense. Any such claims should be dealt with in accordance with the guidance in the relevant tax manuals.