CH227130 - How to do a compliance check: information powers: third party notice: bank mandates: initial approach to bank
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Some banks have nominated central addresses for the receipt of bank mandates. Where no address is shown you should send the mandate to the appropriate customer service address. Care should be taken to ensure that the addresses for mandates and for information notices are not confused.
A copy of the signed mandate and a covering letter (see CH227140) should be sent to the central address. In the case of a husband and wife both holding accounts etc in the branch, a copy of both mandates with two separate letters should be sent.
Don’t send the person a copy of your letter, although the bank may decide to send them one.
The list of matters on which information can be requested in the letter is comprehensive. You should consider in every case each paragraph and delete those not likely to be relevant. At the discretion of your local technical specialists, the questions may be modified to suit the circumstances of the case. Information which cannot be provided under cover of the mandate, for example particulars of joint accounts or transactions (see item 6 of the specimen letter in CH227140), should not be requested unless written consent has also been given by the other party.
These arrangements have been agreed with UK Finance. Any officer of a bank who makes enquiries about the arrangements should be advised accordingly. If you do not get a full reply within a reasonable timeframe, you should consider issuing a Financial Institution Notice, see CH232000.
Seek advice from (This content has been withheld because of exemptions in the Freedom of Information Act 2000) on any point of difficulty.