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HMRC internal manual

Complaint Handling Guidance

From
HM Revenue & Customs
Updated
, see all updates

Complaint Handling Guidance: recent changes

Below are details of the amendments that were published on 2 August 2011 (see the update index for all updates)

Page Details of update  
     
CHG115 Additional link to advice on helping disabled customers  
CHG700 Importance of recording complaints  
CHG816 New guidance on complaints that cross departmental boundaries