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HMRC internal manual

Complaint Handling Guidance

From:
HM Revenue & Customs
Published:
Updated:
, see all updates

  1. Contents
  2. CHGUPDATE110418

Complaint Handling Guidance: recent changes

Below are details of the amendments that were published on 18 April 2011 (see the update index for all updates)

Page Details of update  
     
All Complaint Handling Guidance (CHG) has been completely restructured and rewritten. It includes more topics and provides more detail and explanation.  
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