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HMRC internal manual

Complaint Handling Guidance

• From: HM Revenue & Customs
• Published: 12 April 2016
• Updated: 11 August 2016, see all updates

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1. Contents
2. CHGUPDATE110418

Complaint Handling Guidance: recent changes

Below are details of the amendments that were published on 18 April 2011 (see the update index for all updates)

Page	Details of update
All	Complaint Handling Guidance (CHG) has been completely restructured and rewritten. It includes more topics and provides more detail and explanation.

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