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HMRC internal manual

Complaint Handling Guidance

HM Revenue & Customs
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Complaint Handling Guidance: recent changes

Below are details of the amendments that were published on 24 August 2010 (see the update index for all updates)

Section Details of update  
CHG1200 Complaints to the Chief Executive. The text has been updated to show the role of the Chief Executive’s Office in signing of correspondence sent to her by MPs.