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HMRC internal manual

Complaint Handling Guidance

HM Revenue & Customs
, see all updates

Complaint Handling Guidance: recent changes

Below are details of the amendments that were published on 14 April 2007 (see the update index for all updates).

Section Details of update
CHG300 Page amended to give additional guidance on complaints handling standards.
CHG400 Page amended to define a complaint and give guidance how to apply that definition.