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HMRC internal manual

Complaint Handling Guidance

• From: HM Revenue & Customs
• Published: 12 April 2016
• Updated: 16 April 2019, see all updates

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1. Contents
2. CHG500

Avenues and time limits for making complaints: Contents

1. CHG505

   Avenues for making a complaint
2. CHG510

   Time limits for making a complaint

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