Complaints to the Parliamentary Ombudsman: The Ombudsman's Principles
The Ombudsman has published a key set of documents which sets out the standards she expects all departments to apply when dealing with the public. They are collectively known as the Ombudsman’s Principles and cover:
• Principles of Good Administration
• Principles of Good Complaint Handling
• Principles for Remedy
As mentioned at CHG115, we aim to be compliant with these Principles in all we do, and it is a good habit to refer to them frequently and to become familiar with them.