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HMRC internal manual

Claimant Compliance Manual

From
HM Revenue & Customs
Updated
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Claimant Compliance Manual: recent changes

Below are details of the amendments that were published on 5 April 2013 (see the update index for all updates).

Page Details of update
   
CCM1000 Overview
Amended guidance. All references to Claimant now updated to Customer throughout the document    
  CCM1055 Overview: Claims and Notifiable Changes of Circumstances from 6 April 2007
Amended guidance. Local Authority Support added    
  CCM3026 Liaison: Third Party Contacts Help Card.
Amended Guidance. Directs user to TALLO instead of Legislative Advice Team, and references to Council Tax Benefit updated to Council tax Reduction    
  CCM3240 Liaison: External Links - LAs - Text of Paragraph 8 of Statement of Arrangements.
Amended Guidance. All references to Council Tax Benefit updated to Council Tax Reduction.    
  CCM3250 Liaison: External Links - LAs - Requesting Information from Las.
Amended Guidance. All references to Council Tax Benefit updated to Council Tax Reduction.    
  CCM6045 Particular Aspects: Potential Organised Fraud - Pre-Award Cases.
Amended Guidance. New email address for Organised Fraud Referrals has superseded the old fax number.    
  CCM6230 Particular Aspects: Child Care - Definition of Incapacitated.
Amended Guidance. Personal Independent Payment (PIP) inserted.    
  CCM6265 Particular Aspects: Child Care - Obtaining Information to confirm Child Care Provider is appropriately registered.
Amended Hyperlink.    
  CCM6780 Particular Aspects: Work & Hours - Self-employed Customers - System Interrogation/Third Parties.
Amended Guidance. Reference to SEES form updated to TC1068 (declaration) Authorisation form.    
  CCM6890 Particular Aspects: Estimated Income - Using an estimate higher than PY Figure.
Amended Guidance. Amendment to income disregard.    
  CCM6910 Particular Aspects: Disability - Claims to the Disability Element/Severe Disability Element.
Amended Guidance. References to Personal Independent Payment (PIP) inserted within Notes section.    
  CCM17210 Discrepancy Examinations: Action: Overview.
Amended Guidance. References to Claimant updated to Customer throughout the document    
  CCM17250 Discrepancy Examinations: Action: Customer agrees HMRC information.
Amended Guidance. Links to CCOM inserted.    
  CCM17335 Discrepancy Examinations: Action: Considering child /young person’s disability and severe disability element discrepancy cases.
Amended Guidance. References to Personal Independent Payment (PIP) inserted and references to Claimant updated to Customer.    
  CCM17350 Discrepancy Examinations: Action: Customer disputes HMRC information and you decide not to amend the award.
Amended Guidance. Link inserted to CCOM.    
  CCM17355 Pre-award discrepancy examinations: Action: Claim adjusted using customers information.
Amended Guidance. Links inserted to CCOM    
  CCM17360 Post-award discrepancy examinations: Action: Award adjusted using customers information.
Amended Guidance. Links inserted to CCOM    
  CCM17370 Discrepancy Examinations: Action: Customer disputes HMRC information but you do not agree.
Amended Guidance. Links inserted to CCOM    
  CCM17380 Discrepancy Examinations: Action: Customer does not respond to opening letter.
Amended Guidance. Links inserted to CCOM    
  CCM17390 Discrepancy Examinations: Action: Customer appeals.
Amended Guidance. Links inserted to CCOM    
  CCM17395 Discrepancy Examinations: Action: Reviewing your decision when a customer appeals.
Amended Guidance. Links inserted to CCOM.    
  CCM18035 Child Benefit and Tax Credits: Definition of Approved Training.
Amended Guidance. Names of training courses and apprenticeships updated.    
  CCM18320 High Income Child Benefit Charge (HICBC)