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HMRC internal manual

Claimant Compliance Manual

HM Revenue & Customs
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Cashcheque offences: Investigation by Claimant Compliance Team: Questions to ask

You should decide what questions you need to ask the claimant(s) based on the circumstances of the particular case. The information you need to obtain may include:

  • Whether they have they ever allowed anyone else to cash a cashcheque on their behalf, and if so who?
  • Who else may have had access to the cashcheque? Where it is normally kept and are other members of the household or regular visitors aware of this?
  • Are they well known at the Post Office where they normally cash the cashcheque?
  • Did any other documents go missing at the same time as the cashcheque? If so what were they? (If other stolen documents bear the claimant’s signature this would give a third party culprit the opportunity to rehearse the planned forgery.)
  • Which signatures on the various cashcheque do they accept are their own (this should include the cashcheque for the regular encashments)? What explanation can they offer for the others?
  • If they do not think the signature is their own do they recognise the writing? Who else is likely to be able to copy their signature?
  • What are their postal arrangements (e.g. shared letterbox) and who else has access to their mail?
  • Has any other mail gone missing in the past and has this been reported to the Royal Mail?