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HMRC internal manual

Claimant Compliance Manual

From
HM Revenue & Customs
Updated
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Cashcheque offences: Investigation by Claimant Compliance Team

 

The Claimant Compliance Team (CCT) Claimant Compliance Officers (CCOs) will only investigate suspected cashcheque offences where the criteria for referral to the CCT are met. Referrals to the CCT will be made by the Claimant Compliance Risk Officer (CCRO), on the basis of information received from Payment Fraud Team (PFT).

CCT investigations will normally involve face to face contact with claimants. When you review the Standard Information Package (SIP) and prepare for your meeting with the claimant, you should decide in each case whether it is more appropriate to meet the claimant at your office or in their own home. If a claimant prefers to meet you in their home, you should make every effort to do so. SeeCCM5350 to CCM5400 for general guidance on meetings.

You should write to the claimant(s) using the letters shown at : -

  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • (This content has been withheld because of exemptions in the Freedom of Information Act 2000)

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)
(This content has been withheld because of exemptions in the Freedom of Information Act 2000)