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HMRC internal manual

Claimant Compliance Manual

Particular aspects: disability: looking at risks or doubts

A compliance check into any claim involving a disability/severe disability element can be very sensitive so you need to handle these cases sympathetically and carefully.

If you cannot confirm entitlement through DWP records then you should ask the customer(s) in your opening letter to provide evidence to prove that the relevant criteria for the disability/severe disability element(s) are satisfied. If the evidence is not provided within the specified time you should issue a formal notice requesting the evidence again. If the evidence is still not provided within the time specified then you should amend the claim to exclude the disability element.

If the customer(s) supply the requested evidence and you are satisfied that it does confirm that the relevant criteria for the disability element is met then this will conclude this part of your examination.

NOTE FOR COMPLIANCE STAFF IN NORTHERN IRELAND - you should follow your own local procedures for dealing with cases involving a disability element