Particular Aspects: Estimated Income - Using an estimate higher than PY Figure
If you consider that the income over the year is likely to exceed the PY figure in the claim, you should suggest to the customer(s) that they may wish to have their award recalculated on the basis of this figure, in order to avoid building up a debt. The in-year income increase disregard makes it less likely that they will have an overpayment for that year’s award but the recalculation avoids their run-on payments being overpaid. You should explain to the customer that the only way to avoid building up a debt through high run-on payments is by altering the CY figure.
The use of RTI data to identify CY estimated income supports this. The customer is notified by telephone call or letter that a CY estimated income figure has been used to calculate their earnings. They then have the option to contact us if they disagree with the estimated figure.
If you have any doubts about the appropriate figure to use, you should consult your manager.