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HMRC internal manual

Claimant Compliance Manual

• From: HM Revenue & Customs
• Published: 16 April 2016
• Updated: 26 July 2016, see all updates

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1. Contents
2. CCM4000
3. CCM4300

Examinations: Pre-award examinations: Action - contents

1. CCM4305

   Pre-award examinations: Action: Overview
2. CCM4310

   Pre-award examinations: Action: Is a penalty appropriate?
3. CCM4315

   Pre-award examinations: Action: Opening letter where there is no penalty
4. CCM4320

   Pre-award examinations: Action: Considering the customers reply
5. CCM4325

   Pre-award examinations: Action: Accepting the claim
6. CCM4330

   Pre-award examinations: Action: Accepting part of the claim
7. CCM4335

   Pre-award examinations: Action: The claim cannot be accepted
8. CCM4340

   Pre-award examinations: Action: Customer does not respond to opening letter
9. CCM4345

   Pre-award examinations: Action: Reviewing your decision when a customer appeals

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