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HMRC internal manual

Claimant Compliance Manual

HM Revenue & Customs
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Examinations: Information: Types of information to be requested

You should ask in your opening letter for all the information you consider, from your initial review, that you need to assess the correctness of the claim, award or change of circumstances. As the risk team will have package-built the case before sending it to you, you will already have any information in the Department’s possession. So you are likely to want to concentrate on information only the claimant(s) can provide e.g.

  • Bank/Building Society statement
  • Utility bills, telephone, gas etc.
  • Mortgage statements or rent book
  • Council tax bills
  • Credit and charge card statements
  • Housing benefit claim details.
  • Details of the hours they work

Remember this is not a checklist, nor is it exhaustive: the information you ask for should be appropriate to the individual case.

You will find more guidance on the types of information to ask for in particular circumstances in CCM Chapter 6 - Particular Aspects which includes sections on Child Care CCM6210 et seq., Work and Hours CCM6600 et seq. Income CCM6825 et seq, Disability CCM6910 et seq and Residence CCM6980. For undisclosed partners see CCM Chapter 15 (CCM15000).