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HMRC internal manual

Claimant Compliance Manual

From
HM Revenue & Customs
Updated
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Discrepancy Enquiries: Penalty Cases: Claimant appeals

If you receive an appeal from a claimant who:

  • agreed that HMRC’s information was correct and their award should be amended and
  • has not provided any new information

You should follow the guidance and remind them of their earlier agreement and invite them to withdraw their appeal.

If the claimant has provided new information or they refuse to withdraw the appeal you should review the grounds of the appeal to decide if you can revise your decision, see CCM17960.

If the claimant(s) appeal(s) against your decision and they did not previously agree HMRC’s information you should review the grounds of the appeal to decide if you can revise your decision, see CCM17960.