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HMRC internal manual

Claimant Compliance Manual

HM Revenue & Customs
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Discrepancy Examinations: Penalty Cases: Award adjusted using claimant's information

If the claimant disputes the information held by HMRC and you decide to accept the claimant’s new information you must firstly calculate the revised tax credit at risk. You must then decide if a penalty is due based on the adjusted details - see CCM17215 

  • If a penalty is no longer appropriate - close the case as shown at CCM17360.
  • If a penalty may still be appropriate - consult your Band O manager who will decide whether we will charge a penalty.

The Band O manager will need to consider the type of discrepancy and the claimant’s behaviour which led to the incorrect claim - see CCM10710. In deciding the behaviour category of the penalty the Band O manager will take into account any explanation the claimant has given regarding the error. If there is not enough information to decide on the category or your manager is not certain there is at least neglect, either your manager or another Band O will need to contact the claimant to discuss why they made the error in their claim.

If your manager decides there is no fraud there will be no penalty. You (the Compliance Officer) must close the case as shown in CCM17360.

If your manager decides to charge a penalty the papers should be referred to a Band O caseworker to continue to work the case.

Action by Band O caseworker

Your first step is to revise and process the claim for pre-award cases or to revise the award for post-award cases. You must write to the claimant(s) to let them know about your decision. You should always write to them even if you have spoken to them and explained the position on the phone.

You will then calculate the penalty. CCM chapter 10 gives detailed guidance on how to calculate the penalty. Once you have calculated the amount you should show the amount of the penalty on form 94NTC

You must use the standard letter template TCC81 for pre-award cases or TCC61 for post -award cases. The letter explains that you will be amending their claim or award for that year and they will soon receive a formal decision notice. It also explains what will happen about recovering any overpaid tax credits and tells them we will be charging a penalty.

If the claimant has authorised an agent to act for them remember to send a copy of the letter to the agent.

Once you have issued the letter you must then amend the claim or award - see CCOM20115 for pre-award cases or CCOM21210 for post-award cases and then BF your papers for 30 days to allow for an appeal

If the claimant appeals, see CCM17750.