Opening and Working Enquiries: Completion applications - general approach

There is no guidance in the legislation about the occasions when a completion application might be made. Applications may be most likely to be made when you

take some action in relation to the customer’s entitlement or the amount of their award (for example, write a letter asking questions, or request a meeting) see CCM12340-12350
fail to take any action when the customer(s) expects it (delay) see CCM12355
receive information piecemeal, causing you to ask more questions - the customer(s) may believe you are dragging the enquiry out without good reason.

If you receive a completion application, you should review your enquiry, considering

whether your requests for information are reasonable and justified - see CCM12370
whether you already have sufficient information to complete the enquiry - see CCM12360

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