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HMRC internal manual

Claimant Compliance Manual

From
HM Revenue & Customs
Updated
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End of Year: Renew and/or Finalise on the NTC system

If there is an adjustment to be made to PY, PY-1 and/or any earlier year(s), and the update is a change of circumstances (COC) other than child care costs

  • Make all amendments to the claim needed to reflect the Enquiry decision for all years affected
  • Use Function AMEND APPLICATION and select the CORRECTION option
  • Capture the revised details for the appropriate Enquiry Year(s) by following the relevant guidance under ‘Changes’ in the Tax Credits Manual

Note: Before you process the change and finalise the award ensure that the actual income for the year you are finalising has been captured on the system

Note: When correcting income you must follow the relevant guidance in TCM0044060 and TCM1000016 

  • When completing the Amend Finish screen follow the guidance in TCM1000032 

Note: Select ‘Paper’ from the Source drop down menu and ‘Change of Circumstances’ from the Reason drop down menu

Note: The corrections you have made in this Function will not be applied until you complete the Amend Finish screen and select the [OK] button

  • Use Function MANAGE FINALISATION to remove the Inhibit Finalisation signal. Follow the guidance in TCM1000173 

When the Inhibit Finalisation signal is removed, finalisation is not automatically initiated.

  • Use Function MANAGE FINALISATION to finalise and renew the award. Follow the guidance TCM0260260 and TCM1000017 

A revised decision will then be made for the PY-1 Enquiry and any earlier year(s) under Section 19 (S19) or S20, PY will be finalised by a S18 decision and a S14 decision will be made for CY

  • Enter the standardised message UA03 as a Compliance ‘retained’ note using Function MAINTAIN HOUSEHOLD NOTES, if not already done. Follow the guidance in TCM1000001 

Note: If the claim has been renewals terminated and the customer gets in touch asking for their payments to be reinstated, follow the guidance in TCM0262260 

If update is for child care costs or income

  • Make all amendments to the claim needed to reflect the Enquiry decision for all years affected
  • Use Function AMEND APPLICATION and select the CORRECTION option
  • Input all the revised details for the appropriate Enquiry Year(s) and all other S17 details for the following year
  • Capture the revised childcare charges details on the system for the appropriate Enquiry Year(s) by following the relevant guidance in TCM0032160 
  • Capture the previous year’s actual income by following the relevant guidance in TCM0044060 and TCM1000016 
  • When completing the Amend Finish screen follow the guidance in TCM1000032 

Note: Select ‘Paper’ from the Source drop down menu and ‘Change of Circumstances’ from the Reason drop down menu

Note: The corrections you have made in this Function will not be applied until you complete the Amend Finish screen and select the [OK] button

Note: If you are making amendments for income to multiple tax years, you must always amend in chronological order, starting with the earliest year and working towards the latest year. For example, if you are making adjustments to PY-1, CY and PY, you should amend the tax years starting with PY-1, then PY and finally CY. Capture the S17 details on the system where appropriate

  • Use Function MANAGE FINALISATION to remove the Inhibit Finalisation signal. Follow the guidance in TCM1000173 

When the Inhibit Finalisation signal is removed, finalisation is not automatically initiated.

  • Use Function MANAGE FINALISATION to finalise and renew the award. Follow the guidance TCM0260260 and TCM1000017 

A revised decision will then be made for the PY-1 Enquiry and any earlier year(s) under Section 19 (S19) or S20, PY will be finalised by a S18 decision and a S14 decision will be made for CY

Enter the standardised message UA03 as a Compliance ‘retained’ note using Function MAINTAIN HOUSEHOLD NOTES, if not already done. Follow the guidance in TCM1000001 

Note: If the claim has been renewals terminated and the customer gets in touch to ask for the payments to be reinstated, follow the guidance in TCM0262260