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HMRC internal manual

Appeals reviews and tribunals guidance

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Review of direct and indirect taxes decisions: introduction: role of the review officer

The review officer must review the case with a view to checking whether the decision is in line with legal and technical guidance, policy and practice.

Under the Litigation and Settlement Strategy, see ARTG1020, it is essential that HMRC only pursues sensible cases with good prospects of success.

The purpose of the review is primarily to review the decision, not to assess new facts or evidence, see also ARTG4060.

The review officer does not have discretion to go outside current policy and practice. But they should consider current policy and as with any other matter, it is possible that as a result of a review HMRC may change their policy or practice.

Any departure from the normal policy and practice should be with the prior knowledge and approval of the relevant policy and technical teams.

The review officer must consider whether the case is one which HMRC would want to defend at tribunal. In particular the review officer should consider the following in light of the Litigation and Settlement Strategy

  • whether the facts have been established, and whether there is disagreement as to the facts

has there been an appropriate fact-finding phase? Have all the relevant facts been considered in arriving at the HMRC decision? Can any disagreement as to the facts be resolved?

  • the technical and legal merits of the case

is the case in line with HMRC guidance and policy? If appropriate has technical or legal advice been sought from HMRC experts? If advice has been sought does it take into account all the relevant facts and evidence?

  • Materiality / proportionality

in a few cases, subject to the principles of the Litigation and Settlement Strategy, it may not be an efficient or desirable use of resources to proceed with an appeal that will cost more than the sum in dispute.

  • the likelihood of success

assuming that the case is technically and legally sound, is there sound evidence to support our position and view of the facts?

  • wider implications

an appeal may raise unusual questions of law or general policy or in some other way potentially have an effect on future decisions. In those cases it is especially important to check that the policy and technical experts have been consulted and to seek their view as to whether the case is appropriate for litigation.

In carrying out the review, the review officer has a ‘ringmaster’ role. For example they may need to seek and coordinate input from a number of different areas of the Department, such as the decision maker, Solicitor’s Office, and technical or policy specialists or the secretariat of the Case Board or Issues Panel (x ref).

If the review officer is minded to disagree with a decision issued by a decision maker following a decision by a Case Board or in accordance with a strategy set by an Issues Panel, the review officer must agree the content of the review conclusion letter with the secretariat for the relevant Case Board or Issues Panel before it is issued.

Review officers should be aware that it is acceptable for the decision made by a Case Board to override a strategy set by an Issues Panel. In such cases, if the review officer is minded to conclude that the appealable decision should be varied or cancelled, they must agree the content of the review conclusion letter with the secretariat for the relevant Case Board before it is issued.

In doing so the review officer must bear in mind the 45 day time limit for completing the review, see ARTG4690, and seek to agree a longer period with the customer if necessary.

Once the review officer has completed their review they must write to the customer to tell them the outcome of their review and their options and copy the letter to the decision maker.