Guidance

HMPPS Mental Health Casework Section contact list

Names, email address and telephone numbers for the HM Prison and Probation Service Mental Health Casework Section.

Applies to England and Wales

Mental Health Casework Section

14th Floor, Southern House
Wellesley Road
Croydon
CR0 1XG

Heads of Mental Health Casework Section: Helen Souter and Kathryn Nichol

Emergency out of hours

Call 0300 303 2079 if there is an emergency outside office hours (9:00am-5pm, Monday-Friday)

Contacting us

As of 3rd December 2018 all work will be allocated across the section, as it arrives. Patients will no longer be assigned a named case manager according to the patient’s surname. Any casework related e-mails (including to a named member of staff) should be sent to: mhcsmailbox@justice.gov.uk

For all general casework queries please contact one of the numbers listed below:

  • 07812 760 274
  • 07812 760 582
  • 07812 760 523
  • 07812 760 356

To urgently request recall please contact: 07812 760 248

These five numbers will be covered at all times between 9am and 5pm, Monday to Friday.

If you do experience difficulties with making contact by telephone you may call the Ministry of Justice switchboard: 020 3334 3555

Reason for contact Email address
Conditional Discharge Reports mhcsmailbox@justice.gov.uk
Tribunal Reports mhcstribunalcorrespondence@justice.gov.uk
Prison Transfers prison.transfers@justice.gov.uk
Subject Access Requests, Training, Open sessions, bulk transfers, Freedom of Information requests mhcscpst@justice.gov.uk
General enquiries public_enquiry.mhu@justice.gov.uk
Hospital orders MHCSCorrespondence@justice.gov.uk

Escalating concerns or queries

Seeking urgent attention for a prison transfer:

Any enquiries on under 19 year olds:

If you need to contact a manager (for example if contact via the general email addresses has not been successful, you wish to make a complaint, or you have a complex situation that needs to be escalated):

Team managers

Deputy Heads of Casework

Head of Extremism

  • Patricia O’Neill (<Patricia.O’Neill2@justice.gov.uk>)

Heads of Casework

Published 18 July 2017
Last updated 5 August 2021 + show all updates
  1. Updated contact list

  2. Update to Heads of Mental Health Casework Section

  3. Updated contact details for head of section

  4. Updated name and contact for head of section.

  5. Added contact email for Hospital Orders.

  6. Updated all email addresses from @noms.gsi.gov.uk to @justice.gov.uk

  7. Uodated contact details under 'Escalating concerns or queries'

  8. Contact list updated and simplified to make contacting the right person/team easier for the public

  9. updated phone numbers for various contacts

  10. removal of contact information for Gillf D-Kerr R

  11. Added new contacts

  12. updated contact details

  13. Contact details updated

  14. New email contact added.

  15. Contact number changed.

  16. New contacts and contact details added.

  17. Change of contact detail.

  18. Updated contact details under multiple Casework teams

  19. All telephone number have been updated due to office move.

  20. First published.