Help and feedback
Get help from HMRC and give feedback about this handbook.
Read the HMRC Charter to find out what you can expect from us and what we expect from you.
If you have any feedback about this handbook, email: customerexperience.indirecttaxes@hmrc.gov.uk.
You’ll need to include the full title of the handbook. Do not include any personal or financial information like your VAT number.
If you need general help with this handbook or have another VAT question, contact the VAT helpline.
If you’re unhappy with HMRC’s service, contact the person or office you have been dealing with and they’ll try to put things right.
If you’re still unhappy, find out how to complain to HMRC.
Find out how HMRC uses the information we hold about you.