Guidance
Extended producer responsibility (EPR) for packaging: contact and support
How to get support if you have to report packaging data or pay a fee under EPR for packaging
If you have questions about EPR for packaging, including whether you have to report packaging data, what data you have to report and how much you have to pay, contact the EPR for packaging helpdesk.
Contact the helpdesk
Telephone: 0300 060 0002
Email: EPRCustomerService@defra.gov.uk
If you were trying to view an invoice
You cannot yet view invoices using the ‘Report packaging data’ service.
Your primary contact will receive an email when your invoice is available to view.
If you have any questions, contact the helpdesk.
Updates to this page
Published 3 September 2025