Guidance

Changes to Animal and Plant Health Agency email addresses

Over the coming weeks and months, the 'gsi' in email addresses for the Animal and Plant Health Agency will be dropped.

For example: mailbox@apha.gsi.gov.uk will change to mailbox@apha.gov.uk.

This change to all our email addresses will be completed by 31 March 2019.

Some APHA mailboxes have already changed and these are listed below. There are diverts in place for these mailboxes until 31 March 2019. We will add to the list as email addresses change.

You can continue to use the ‘gsi’ email addresses until 31 March 2019 as we will receive your emails. If you’ve already sent an email to us using the ‘gsi’ email address, you do not need to resend it using the new email address. However, you can use the new email addresses straightaway.

We will not receive any emails sent to a ‘gsi’ address after 31 March 2019. There will be no diverts in place or emails sent explaining that the mailbox has closed after this date.

Remember to check your ‘spam’ or ‘junk’ folders for our emails, especially if you do not get an email from us that you are expecting.

Finally, be vigilant against fraud at all times. If you are unsure whether an email you’ve received from us is genuine, call us on 03000 200 301.

Email addresses that have changed

Services old new
APHA headquarters apha.corporatecorrespondence@apha.gsi.gov.uk apha.corporatecorrespondence@apha.gov.uk
Animal and Plant Health Agency Intelligence Unit intelunit@apha.gsi.gov.uk intelunit@apha.gov.uk
Animal by-products CSCOneHealthABP@apha.gsi.gov.uk CSCOneHealthABP@apha.gov.uk
Animal feed controls CSCOneHealthAFC@apha.gsi.gov.uk CSCOneHealthAFC@apha.gov.uk
Animal gatherings and shows customeradvice@apha.gsi.gov.uk customeradvice@apha.gov.uk
Animal movement licensing (non-TB) customeradvice@apha.gsi.gov.uk customeradvice@apha.gov.uk
Animal welfare customeradvice@apha.gsi.gov.uk customeradvice@apha.gov.uk
Animal Transport WIT@apha.gsi.gov.uk WIT@apha.gov.uk
Artificial breeding controls farmandgermcarlisle@apha.gsi.gov.uk farmandgermcarlisle@apha.gov.uk
Bee Health nbu@apha.gsi.gov.uk nbu@apha.gov.uk
Bovine TB TB.Advice@apha.gsi.gov.uk TB.Advice@apha.gov.uk
Cattle registration customerregistration@apha.gsi.gov.uk customerregistration@apha.gov.uk
CITES (endangered species) wildlife.licensing@apha.gsi.gov.uk wildlife.licensing@apha.gov.uk
Compulsory Scrapie flocks scheme CSCOneHealthGeneral@apha.gsi.gov.uk CSCOneHealthGeneral@apha.gov.uk
Disinfectant approval disinfectants@apha.gsi.gov.uk disinfectants@apha.gov.uk
GM inspections gm-inspect@apha.gsi.gov.uk gm-inspect@apha.gov.uk
Imports: animals and animal products imports@apha.gsi.gov.uk imports@apha.gov.uk
Pet Travel Scheme and quarantine pettravel@apha.gsi.gov.uk pettravel@apha.gov.uk
Pig registration customerregistration@apha.gsi.gov.uk customerregistration@apha.gov.uk
Poultry Health Scheme CSCOneHealthGeneral@apha.gsi.gov.uk CSCOneHealthGeneral@apha.gov.uk
Registration (livestock) CSCOneHealthGeneral@apha.gsi.gov.uk CSCOneHealthGeneral@apha.gov.uk
Seed certification and marketing seedcert@apha.gsi.gov.uk seedcert@apha.gov.uk
Sheep and goat registration customerregistration@apha.gsi.gov.uk customerregistration@apha.gov.uk
Customer Service Centre: One Health Worcester CSCOneHealthGeneral@apha.gsi.gov.uk CSCOneHealthGeneral@apha.gov.uk
Customer Service Centre: Cardiff customerregistration@apha.gsi.gov.uk customerregistration@apha.gov.uk
Customer Service Centre: Customer Advice & TB Processing TB.Advice@apha.gsi.gov.uk TB.Advice@apha.gov.uk
Wild bird registration wildlife.licensing@apha.gsi.gov.uk wildlife.licensing@apha.gov.uk
Scotland: Field Service Offices APHA.Scotland@apha.gsi.gov.uk APHA.Scotland@apha.gov.uk
Centre for International Trade: Carlisle CentralOps.Carlsile@apha.gsi.gov.uk CentralOps.Carlisle@apha.gov.uk
Centre for international Trade: Bristol wildlife.licensing@apha.gsi.gov.uk wildlife.licensing@apha.gov.uk
Published 7 January 2019
Last updated 16 January 2019 + show all updates
  1. New email addresses added
  2. First published.