Further resources
Contacts to assist with ATA Carnets.
The National Carnet Unit (NCU) are HMRC’s specialist unit for ATA Carnet queries. You should contact NCU if:
- your Carnet has not been stamped on re‑import
- you need a Certificate of Location
- you have a substitute or replacement Carnet that needs validating
You can contact NCU by:
- email: atacarnetunit@hmrc.gov.uk
- telephone: 0300 322 7064
- post:
Business Tax & Customs
5th Floor, Three New Bailey
New Bailey Street
Salford
M3 5FS
The UK National ATA Carnet Organisation (UKNATACO) manages the ATA system in the UK and guarantees carnets issued by UK chambers. You can contact them by:
- email: queries@uknataco.co.uk
- telephone: +44 (0)20 7203 1714
- post:
33 Queen Street
London
EC4R 1AP
The London Chamber of Commerce and Industry (LCCI) is the UK’s main issuing chamber and provider of ATA carnet support. You can contact LCCI by:
- email:
- general enquires: lc@londonchamber.co.uk
- ATA Carnet helpline: ecarnet@londonchamber.co.uk
- telephone: +44 (0)20 7248 4444
- post:
33 Queen Street
London
EC4R 1AP
HMRC has helplines for wider customs questions.
You can contact the Imports and exports general enquiries helpline by:
- telephone: 0300 322 9434
- textphone: 0300 200 3719
You can contact the Customs and International Trade Helpline by:
- telephone: 0300 200 3700
Opening times for general enquiries are Monday to Friday, 8am to 6pm. Urgent queries relating to goods held at the UK border are answered 24 hours a day, 7 days a week.