Complaints procedure

We welcome your views on the support we provide. They will help us to identify what we do well and what we could do better.

Feedback and suggestions on consular assistance

We welcome your views on the support we provide as these will help us to identify what we do well and what we could do better. If you have any feedback or suggestions on the consular service provided please email: feedback.consular.services@fco.gov.uk.

Complaints about consular assistance

We hope that the service that you have received from our Consulates was satisfactory however if you were not satisfied with the assistance provided please email: feedback.consular.services@fco.gov.uk. We aim to respond to specific complaints relating to consular services within 20 working days.

More information about providing feedback on consular services can be found here.

Complaints and feedback on other services (not consular)

If you wish to send feedback on other services provided by our team in Italy or on the content of this website please email: InfoRome@fco.gov.uk.