Complaints procedure

The Foreign and Commonwealth Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy and Consulates provide, as they will help us to identify what we do well and what we could do better.

Feedback and suggestions on consular assistance

We welcome your views on the support we provide as these will help us to identify what we do well and what we could do better. If you have any feedback or suggestions on the consular service provided please email: feedback.consular.services@fco.gov.uk

Complaints about consular assistance

We hope that the service that you have received from our Consulates was satisfactory however if you were not satisfied with the assistance provided please email: feedback.consular.services@fco.gov.uk. We aim to respond to specific complaints relating to consular services within 20 working days.

More information about providing feedback on consular services can be found here

Passport feedback

To provide feedback on the passport services please click here.

Visa queries

If you have a question, complaint or feedback on visas from Spain please click here.

Feedback on the ‘UK and Spain’ pages on GOV.UK

To provide feedback on the ‘UK and Spain’ section of GOV.UK, please email: ukinspain@fco.gov.uk