About British Embassy Hanoi

Central Building, 4th floor 31 Hai Ba Trung
Hanoi
Vietnam

Telephone
+84 (0)24 3936 0500

Fax
+84 (0)24 3936 0561

Email - for trade and investment in Vietnam
DIT.Vietnam@fcdo.gov.uk

Office opening hours:
Monday to Thursday: 8:30am to 12:30pm and 1:30pm to 4:45pm
Friday: 8.30am to 12.30pm and 1.00pm to 3.00pm

Consular assistance:
Public access by appointment only via https://www.gov.uk/guidance/notarial-and-documentary-services-guide-for-vietnam

Urgent consular assistance is available 24 hours a day, seven days a week. For assistance, please call +84 (0) 24 39360500 or +84 (0) 283 825 1380

Use our contact form for consular enquiries: www.gov.uk/contact-consulate-hanoi

UK Visas
If you have questions on your visa application, please contact the UK Visas and Immigration (UKVI): https://www.gov.uk/contact-ukvi-outside-uk

Other enquiries
For enquiries that are not about consular issues, please email: generalenquiries.vietnam@fcdo.gov.uk

Making a consular appointment

Our embassies and consulates deal with a large number of urgent cases each year. Before contacting an embassy or consulate with non-urgent enquiries, please read our Support for British nationals abroad: a guide to see if the information you need is there. If you still cannot find the information you need, you can contact your nearest Consular team.

For legalisation and notarial services, you can only make an appointment after completing our normal procedure which is explained at the link https://www.gov.uk/notarial-and-documentary-services-guide-for-vietnam

Disabled access

The Foreign, Commonwealth & Development Office and this embassy are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at this embassy. We hope this information is helpful.

General physical access

There is clear, unobstructed access for vehicles to the front of the building, but there are six steps (without ramps) from the street into the office building. Building attendants can provide assistance.

  • lifts: availability to all floors and accessibility for wheelchair-users

  • toilets: There are toilets at each level but these are not equipped for wheelchair access

  • for security reasons, there is no parking available outside the building, but there is space for wheelchair transfer at drop off area

  • floor coverings are safe and even

  • there are handrails in the elevators which are easy to grip

  • the building doors are easily accessible to all users

  • all areas of the building are well lit

  • there is limited assistance for emergency evacuation of disabled visitors. In the event of an emergency, occupants must use the stairs to evacuate the building

Access for visually-impaired visitors

  • signs to the offices are clear, but not available in braille
  • guide dogs would be permitted into the building

Access for deaf/hard of hearing visitors

  • hearing loops are installed in the Embassy’s visa section but not in other parts of the building

  • Embassy staff and building attendants are not trained in sign language and professional signing interpretation is not available

  • hearing dogs would be permitted into the building

Contact us

If you need to visit us or use our services and feel that they may be inaccessible to you, please contact

The Head of Corporate Services Telephone: (+84) (4) 3936 0500

who will try to find an alternative way of providing access for you.

Public holidays 2024

  • Monday 1 January: New Year’s Day
  • Thursday 8 February – Wednesday 14 February: Tet Holidays (Lunar New Year)
  • Friday 29 March: Good Friday
  • Monday 29 April: Easter
  • Tuesday 30 April: Vietnam Reunification Day
  • Wednesday 1 May: International Labour Day
  • Monday 2 September - Tuesday 3 September: Vietnam National Day
  • Tuesday 25 December - Wednesday 26 December: Christmas Day and Boxing Day