Complaints procedure
The Foreign and Commonwealth Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to identify what we do well and what we could do better.
Complaints, feedback and suggestions on consular services
If you have any complaints, feedback or suggestions about the consular service provided please email: feedback.consular.services@fco.gov.uk
We aim to respond to complaints relating to consular services within 20 working days.
Find out more about our complaints procedures.
Customer research
We also work with partner research agencies to conduct customer satisfaction research on our services. If you have sought consular assistance overseas and have provided your contact details to us, we may ask you to take part in our customer satisfaction research.
Find out more about our feedback programme and research.
We are not able to respond to any queries or complaints about UK visas or British passports.
Passports
If your complaint is about British passports contact HM Passport Office.
Visas
If your complaint is about UK visas contact UK Visas and Immigration.
Or if you have a query, question or feedback on visas from (post name) please visit the UK visas website.
General complaints
If you wish to make a formal complaint about any of the services that you have received from the embassy please, send a letter to:
The Deputy Head of Mission
British Embassy Chisinau
18 Nicolae Iorga St
Chisinau
MD-2012
or e-mail us at: Enquiries.Chisinau@fco.gov.uk