Complaints procedure

Complaints procedure

The Foreign and Commonwealth Office is committed to providing a high-quality service to everyone we deal with. We welcome your views on the services that the Embassy provides, as they will help us to identify what we do well and what we could do better.

Feedback and suggestions on consular services

We welcome your views on the support we provide as this will help us to identify what we do well and what we could do better. If you have any feedback, suggestions or complaints about the consular services we have provided please email: feedback.consular.services@fco.gov.uk

We aim to respond to complaints relating to consular services within 20 working days.

More information about providing feedback on consular services can be found here.

Passport feedback

To find out how to provide feedback on passport services please click here.

Feedback on the ‘UK and Belgium’ pages on GOV.UK

To provide feedback on the ‘UK and Belgium’ section of GOV.UK, please email: public.brussels@fco.gov.uk