Complaints procedure

The Foreign and Commonwealth Office is committed to providing a high-quality service to everyone we deal with.

We welcome your views on he services that the Embassy provides, as they will help us to identify what we do well and what we could do better.

Feedback and suggestions on consular services

We welcome your views on the support we provide as these will help us to identify what we do well and what we could do better. If you have any feedback, suggestions or complaints about the consular service provided please email: feedback.consular.services@fco.gov.uk

We aim to respond to complaints relating to consular services within 20 working days.

More information about providing feedback on consular services can be found here

Passport feedback

To provide feedback on the passport services please click here

Visa queries

If you have a question, complaint or feedback on visas from Switzerland please visit our partner website Teleperformance

Feedback on the UK and Switzerland pages on GOV.UK

To provide feedback on the UK and Switzerland section of GOV.UK, please email: info.berne@fco.gsi.gov.uk