This publication contains statistics on the use of language services in courts and tribunals. These services are supplied under a contract with Capita Translation and Interpreting (TI) and ‘off contract’ when a request can’t be supplied under the contract.
The Ministry of Justice is seeking feedback on this publication so that we can assess how well it meets our users’ needs and make improvements where possible. If you have not already done so, could you please complete our online survey.
- The total number of completed requests for language interpreter and translation services decreased by 3% in the latest quarter, from 39,900 in Q1 2015 to 38,600 in Q2 2015. The main driver for this change was the decrease in completed requests at criminal court and tribunals.
- The ‘success rate’ for completed requests for language interpreter and translation services increased to 96% in Q2 2015 from 95% in Q1 2015, the highest since the contract commenced on 30 January 2012.
- The total number and rate of ‘proven’ complaints, relating to completed service requests, have continued the downward trend. In Q2 2015, there were 580 complaints, with a complaint rate of less than 2%. The most common cause of complaint was ‘no interpreter available’.
- In Q2 2015, there were 380 completed ‘off contract’ service which continues an overall downward trend since Q2 2013. ‘Off contrac’’ service requests accounted for 1% of total completed service requests in Q2 2015.
The bulletin was produced and handled by the Ministry’s analytical professionals and production staff.
Pre-release access of up to 24 hours was granted to the following persons: Lord Chancellor and Secretary of State for Justice; Parliamentary Under-Secretary of State for Courts and Legal Aid; Minister of State for Civil Justice (Lords Minister); Minister of State for Policing, Crime, Criminal Justice and Victims; Permanent Secretary; Director General, Finance, Assurance and Commercial Group; Director of Analytical Services; Head of Contracted Services and Performance for HMCTS Operations Directorate; Senior Contract and Commercial Manager, Ministry of Justice Procurement; Policy official, Intermediaries, Disclosure and Interpreter Policy; Chief Statistician; Head of External Communications; Senior Press Officer – Criminal Justice Desk; four Press Officers; two Special Advisor; and six Private Secretaries and Assistant Private Secretaries.