The journey time distributions of Personal Independence Payment (PIP) new claims: 1 April 2024 to 31 March 2025
Published 26 March 2026
Applies to England and Wales
© Crown copyright 2026
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This publication is available at https://www.gov.uk/government/statistics/the-journey-time-distributions-of-personal-independence-payment-pip-new-claims/the-journey-time-distributions-of-personal-independence-payment-pip-new-claims-1-april-2024-to-31-march-2025
Introduction
This publication provides ad hoc statistics on the journey time distributions of Personal Independence Payment (PIP) new claims, for those cleared between 1 April 2024 and 31 March 2025.
Main story
Between 1 April 2024 and 31 March 2025, the Department for Work and Pensions (DWP) cleared around 766,900 Personal Independence Payment new claims, of which:
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50.9% (390,500) were cleared within 75 working days
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37.5% (287,500) were cleared after 75 working days but within 6 months
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11.0% (84,300) were cleared after 6 months but within 12 months
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0.6% (4,600) were cleared after 12 months
Results
Personal Independence Payment new claims’ journey times, for new claims cleared between 1 April 2024 and 31 March 2025
| Clearance time | New claim count | Percentage |
|---|---|---|
| Within 75 working days | 390,500 | 50.9% |
| After 75 working days but within 6 months | 287,500 | 37.5% |
| After 6 months but within 12 months | 84,300 | 11.0% |
| After 12 months | 4,600 | 0.6% |
| Total | 766,900 | 100% |
Source: DWP Management Information
Notes to table:
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data is not seasonally adjusted
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new claim count data has been rounded to the nearest 100
About these statistics
The figures presented in this release are from the PIP Computer System, which has been collected for internal departmental use only and has not been quality assured to the same extent as Official Statistics.
Please note these figures contain a marginal difference to comparable figures released in the 2024 to 25 DWP Annual Report and Accounts (page 72), which reported 51.0% of PIP new claims being cleared within 75 working days. This is due to a small number of retrospective administrative data changes; however, this does not materially change figures presented in this statistical release.
Figures in this publication are not directly comparable with the DWP Personal Independence Payment statistics published quarterly on GOV.UK. This is because this publication shows a breakdown of PIP new claims journey times, for claims cleared between 1 April 2024 and 31 March 2025, as opposed to PIP average actual clearance times (median number of weeks) for new claims cleared each month.
Statement of Application of the Code of Practice for Statistics
The Code of Practice for Statistics (the Code) is built around 3 main concepts, or pillars:
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trustworthiness – having confidence in the people and organisations that publish statistics
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quality – using data and methods that produce statistics
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value – publishing statistics that support society’s needs
The following explains how we have applied the pillars of the Code in a proportionate way.
Trustworthiness
DWP analysts work to a professional competency framework and Civil Service core values of integrity, honesty, objectivity, and impartiality. The analysis in this release has been scrutinised and received sign off by the expert lead analyst.
We protect the security of our data in order to maintain the privacy of the citizen, fulfil relevant legal obligations and uphold our obligation that no statistics will be produced that are likely to identify an individual, while at the same time taking account of our obligation to obtain maximum value from the data we hold for statistical purposes. All analysts are given security training and the majority of data accessed by analysts is obfuscated and access is business case controlled to the minimum data required.
The figures have been seen in advance by Ministers and officials, in line with the Code, where pre-release access does not apply for an ad hoc analysis release.
Quality
This publication uses internal management information from DWP’s PIP internal systems and has not been quality assured to Official Statistics publication standards. However, engagement has taken place with data owners to ensure this data is fit-for-purpose and of sufficient quality for publication. Multiple rounds of quality assurance have been applied to ensure the data is as accurate and reliable as possible.
Value
These statistics are being published to ensure they are available in the public domain before being shared with the parliamentary Public Accounts Committee.