Official Statistics

Statistics on the use of language services in courts and tribunals: January 2012 to September 2014

Statistics on the use of language services in courts and tribunals between 30 January 2012 and 30 September 2014.

Documents

Language services in courts and tribunals statistical tables: January 2012 to September 2014

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Details

Key findings

  • Number of completed requests for language services (made under the contract) from July 2014 to September 2014 has decreased for the second consecutive quarter. This was largely driven by a reduction in tribunal requests
  • Success rate’ for completed requests for language services (made under the contract), is the highest since the contract began in 2012 - at 94.8%
  • Complaint volume and rate have continued the downward trend. From July 2014 to September 2014 there were 660 complaints and complaint rate (1.7%) was the lowest since the contract began
  • Completed ‘off-contract’ requests for language services continue to decline quarter on quarter (580 in July 2014 to September 2014). From July 2014 to September 2014, ‘off contract’ requests accounted for 1.5% of all completed requests compared with 3.2% from April 2013 to June 2013

The bulletin was produced and handled by the ministry’s analytical professionals and production staff.

Pre-release access of up to 24 hours was granted to the following persons: Lord Chancellor and Secretary of State for Justice; Parliamentary Under Secretary of State, Minister for the Courts and Legal Aid; Parliamentary Under Secretary of State, Minister for Prisons and Rehabilitation; Parliamentary Under-Secretary of State for Justice, Minister of State for Policing, Criminal Justice and Victims; Permanent Secretary; Director General, Finance and Corporate Services, Corporate Performance Group; Director of Analytical Services; Deputy Director, Interpreters Project; Procurement Manager, Ministry of Justice Procurement; Policy official, Intermediaries, Disclosure and Interpreter Policy; chief statistician; Head of News; senior press officer – Criminal Justice Desk; 2 press officers; 2 special advisors; and 5 private secretaries and assistant private secretaries.

Published 15 January 2015