- Number of completed requests for language services (made under the contract) from July 2014 to September 2014 has decreased for the second consecutive quarter. This was largely driven by a reduction in tribunal requests
- Success rate’ for completed requests for language services (made under the contract), is the highest since the contract began in 2012 - at 94.8%
- Complaint volume and rate have continued the downward trend. From July 2014 to September 2014 there were 660 complaints and complaint rate (1.7%) was the lowest since the contract began
- Completed ‘off-contract’ requests for language services continue to decline quarter on quarter (580 in July 2014 to September 2014). From July 2014 to September 2014, ‘off contract’ requests accounted for 1.5% of all completed requests compared with 3.2% from April 2013 to June 2013
The bulletin was produced and handled by the ministry’s analytical professionals and production staff.
Pre-release access of up to 24 hours was granted to the following persons:
Lord Chancellor and Secretary of State for Justice; Parliamentary Under Secretary of State, Minister for the Courts and Legal Aid; Parliamentary Under Secretary of State, Minister for Prisons and Rehabilitation; Parliamentary Under-Secretary of State for Justice, Minister of State for Policing, Criminal Justice and Victims; Permanent Secretary; Director General, Finance and Corporate Services, Corporate Performance Group; Director of Analytical Services; Deputy Director, Interpreters Project; Procurement Manager, Ministry of Justice Procurement; Policy official, Intermediaries, Disclosure and Interpreter Policy; chief statistician; Head of News; senior press officer – Criminal Justice Desk; 2 press officers; 2 special advisors; and 5 private secretaries and assistant private secretaries.