Official Statistics

Passenger satisfaction with complaints handling: April 2022 to March 2023

Annual statistics on rail passengers' satisfaction with how train operating companies handled their complaints.

• From: Office of Rail and Road
• Published: 31 August 2023

Applies to England, Scotland and Wales

Documents

Passenger satisfaction with complaints handling: April 2022 to March 2023

https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-satisfaction-complaints-handling/

Details

Official statistics are produced impartially and free from political influence.

Published 31 August 2023