Accredited official statistics

Passenger rail service complaints (Tables 4160 and 4163 only): April 2025 to March 2026

Annual statistics on the volume and cause of complaints made to train operating companies.

• From: Office of Rail and Road
• Published: 15 October 2026

Applies to England, Scotland and Wales

Documents

Passenger rail service complaints (Tables 4160 and 4163 only): April 2025 to March 2026

https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-rail-service-complaints/

Details

Official statistics are produced impartially and free from political influence.