Official statistics announcement

Passenger satisfaction with complaints handling: April 2024 to March 2025

Annual statistics on rail passengers' satisfaction with how train operating companies handled their complaints.

From:
Office of Rail and Road
Published
17 July 2024
Last updated
16 June 2025
Release date:
5 August 2025 9:30am (confirmed)
These statistics will be released on 5 August 2025 9:30am