HMCTS management information – modernised services October 2025
The management information used by HMCTS to measure the progress of services modernised under the Reform Programme.
The information in these tables covers a range of modernised service components in the civil, family and tribunals jurisdictions. The management information primarily focuses on the digital uptake, number of applications and user satisfaction of services alongside call centre data.
We plan to publish this management information on our Modernised services twice a year with the potential for further metrics and more services being added to the publication over time.
These figures reflect the data held on the relevant case management systems so there are definitional and timing differences from any reference to these services in MOJ official statistics. Footnotes underneath the tables provide further detail on the services and metric definitions included in the management information.