Written statement to Parliament

Driver and Vehicle Licensing Agency 13 November 2012

Post Office Ltd awarded front office counter contract for Driver and Vehicle Licensing Agency.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

The Rt Hon Sir Patrick McLoughlin MP

The Driver and Vehicle Licensing Agency (DVLA) has recently run a competition to procure a front office counter service provider for its face to face motoring services from next April.

I can today announce that DVLA will award Post Office Ltd a contract to build on the existing counter operation to provide a wider range of services and better accessibility for motorists. The contract will run for 7 years with an option to extend for up to another 3 years. This contract will allow the Post Office to fully develop better services with the requirements of customers at the heart. Under the contract Post Office Ltd will offer DVLA services at over 4,700 outlets for road tax and vehicle transactions, 750 of which will also cater for driver licensing.

This new contract provides value for money for the taxpayer resulting in savings of between £13 million and £15 million a year. The contract also gives scope for the Post Office to provide front office counter services for other government departments, to increase efficiencies across government and provide better value for the tax payer.

Published 13 November 2012