Guidance

Working with representatives: guidance for DWP staff

From:
Department for Work and Pensions
Published:
1 June 2009
Last updated:
12 August 2015, see all updates

This guidance explains the department's policy on providing information about customers to their representatives.

Documents

Working with representatives: guidance for DWP staff

PDF, 134KB, 9 pages

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Details

The document includes guidance on:

  • to whom we can disclose information
  • when we can disclose
  • what can be disclosed
  • the principle of implicit consent
  • when we need to see written consent

Document information

Published: 1 June 2009

Updated: 12 August 2015

+ full page history

  1. Replaced guide: section updated - 'Steps to take when deciding whether to disclose information' - part 3.
  2. Updated information in guidance document about who to contact for further advice and support.
  3. Published updated version of the guide including including new contact details the removal of certain sections of the no longer relevant.
  4. First published.

From: Department for Work and Pensions