Working with representatives: guidance for DWP staff

This guidance explains the department's policy on providing information about customers to their representatives.



The document includes guidance on:

  • to whom we can disclose information
  • when we can disclose
  • what can be disclosed
  • the principle of implicit consent
  • when we need to see written consent
Published 1 June 2009
Last updated 18 April 2019 + show all updates
  1. Added updated guidance.

  2. Replaced guide: section updated - 'Steps to take when deciding whether to disclose information' - part 3.

  3. Updated information in guidance document about who to contact for further advice and support.

  4. Published updated version of the guide including including new contact details the removal of certain sections of the no longer relevant.

  5. First published.