Working with representatives: guidance for DWP staff
This guidance explains the department's policy on providing information about customers to their representatives.
Documents
Details
Customers have the right to ask a representative to help them conduct their business with the Department for Work and Pensions (DWP). It is important that DWP balances this with our duty to protect the personal information we hold.
Updates to this page
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Updated the sections on 'Bogus callers', 'Alternative enquiry', and 'Should you disclose the information requested?'. This guidance is for DWP staff only.
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Added updated guidance.
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Replaced guide: section updated - 'Steps to take when deciding whether to disclose information' - part 3.
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Updated information in guidance document about who to contact for further advice and support.
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Published updated version of the guide including including new contact details the removal of certain sections of the no longer relevant.
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First published.