Guidance

Working with representatives: guidance for DWP staff

This guidance explains the department's policy on providing information about customers to their representatives.

• From: Department for Work and Pensions
• Published: 1 June 2009
• Last updated: 18 April 2019 — See all updates

Documents

Working with representatives: guidance for DWP staff

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Details

The document includes guidance on:

• to whom we can disclose information
• when we can disclose
• what can be disclosed
• the principle of implicit consent
• when we need to see written consent

Published 1 June 2009
Last updated 18 April 2019 + show all updates

1. 18 April 2019

   Added updated guidance.

2. 12 August 2015

   Replaced guide: section updated - 'Steps to take when deciding whether to disclose information' - part 3.

3. 17 September 2014

   Updated information in guidance document about who to contact for further advice and support.

4. 15 January 2014

   Published updated version of the guide including including new contact details the removal of certain sections of the no longer relevant.

5. 1 June 2009

   First published.