Guidance

Working with representatives: guidance for DWP staff

This guidance explains the department's policy on providing information about customers to their representatives.

Document

Working with representatives: guidance for DWP staff

PDF, 134KB, 9 pages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

The document includes guidance on:

• to whom we can disclose information
• when we can disclose
• what can be disclosed
• the principle of implicit consent
• when we need to see written consent

• Published: 1 June 2009
• Updated: 12 August 2015

+ full page history

• 12 August 2015 1:33pm: Replaced guide: section updated - 'Steps to take when deciding whether to disclose information' - part 3.
• 17 September 2014 1:50pm: Updated information in guidance document about who to contact for further advice and support.
• 15 January 2014 3:33pm: Published updated version of the guide including including new contact details the removal of certain sections of the no longer relevant.
• 1 June 2009 12:00am: First published.

• From: Department for Work and Pensions