Guidance

Working with representatives: guidance for DWP staff

• From: Department for Work and Pensions
• Published: 1 June 2009
• Last updated: 12 August 2015, see all updates

This guidance explains the department's policy on providing information about customers to their representatives.

Documents

Working with representatives: guidance for DWP staff

PDF, 134KB, 9 pages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The document includes guidance on:

• to whom we can disclose information
• when we can disclose
• what can be disclosed
• the principle of implicit consent
• when we need to see written consent

Document information

Published: 1 June 2009

Updated: 12 August 2015

+ full page history

1. 12 August 2015 Replaced guide: section updated - 'Steps to take when deciding whether to disclose information' - part 3.
2. 17 September 2014 Updated information in guidance document about who to contact for further advice and support.
3. 15 January 2014 Published updated version of the guide including including new contact details the removal of certain sections of the no longer relevant.
4. 1 June 2009 First published.

From: Department for Work and Pensions