Research and analysis

Valuation Office Agency Customer Tracking Survey Report

Measuring Council Tax and business rates customer perceptions of Valuation Office Agency (VOA) services.

Document

VOA Customer Tracking Survey Report

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Customer Tracking Survey measures Council Tax and business rates customer perceptions of the VOA’s appeals process, their views of their communication with the VOA and if applicable their Agent, and their views on what improvements could be made to VOA processes.

Published 11 December 2014