Research and analysis

Valuation Office Agency Customer Tracking Survey Report

Measuring Council Tax and business rates customer perceptions of Valuation Office Agency (VOA) services.

• From: Valuation Office Agency
• Published: 11 December 2014

Applies to England and Wales

Documents

VOA Customer Tracking Survey Report

PDF, 414 KB, 42 pages

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Details

The Customer Tracking Survey measures Council Tax and business rates customer perceptions of the VOA’s appeals process, their views of their communication with the VOA and if applicable their Agent, and their views on what improvements could be made to VOA processes.

Published 11 December 2014