This document summarises the findings from exploratory research commissioned by the Department for Transport (DfT) to support and improve its project delivery processes.
Conducted by the Behavioural Insights Team, the research was designed to:
- review the current evidence of behavioural biases and heuristics in judgement and decision-making in project delivery
- understand current departmental processes and systems in order to assess how particular behavioural biases could be manifest in DfT project delivery and assurance
- generate ideas and processes that could potentially manage and reduce identified behavioural biases