Guidance

Universal Credit and prison leavers

Information for prison leavers, work coaches and probation officers about Universal Credit.

Documents

Supporting prison leavers: a guide to Universal Credit

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Print and fold: Prison leavers and Universal Credit

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Details

The above ‘Print and fold: Prison leavers guide to Universal Credit’ document can be printed out and folded into a handy guide.

After opening this document:

  • press Ctrl P or command P to access your print menu
  • the document should automatically reduce to fit the paper size you have selected to print (if not then make sure 100% is selected for A3 or 71% is selected for A4)
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Published 4 May 2018
Last updated 26 September 2019 + show all updates
  1. Updated guidance on applying for an advance. You can now apply for an advance through your online account, by asking your Jobcentre Plus work coach or by calling the Universal Credit helpline. You will now need to verify your identity at a jobcentre first.
  2. Updated the ‘Supporting prison leavers: a guide to Universal Credit’ attachments.
  3. Added a new guide for people supporting prison leavers with their Universal Credit claim.
  4. Replaced various attachments with text and a print and fold guide.
  5. Added information about 'Help to Claim'.
  6. All attachments updated to remove references to Universal Credit full service and Universal Credit live service. Details about new style Jobseeker's Allowance and new style Employment and Support Allowance also added.
  7. Removed references to Universal Credit full service and live service from the guide 'Universal Credit: guide for prison leavers who don't have a work coach'.
  8. Universal Credit live service telephone helpline opening hours changed to 9am to 4pm.
  9. First published.