If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This research aimed to gain insight into:
how and why customers respond to HMRC targeted business growth messaging delivered by email
how this type of messaging could be improved in the future
The research also focused more widely on responses to general HMRC communications around growth.