Troubled Families: early help service transformation maturity model

This guide is for local authorities delivering the Troubled Families Programme. It provides practical advice on service transformation.


Troubled Families: early help service transformation maturity model

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Transformation of local services is a key objective of the Troubled Families Programme. This will secure sustainable, high quality services for families after the programme ends in 2020.

The model and toolkit, first published in November 2016, supports local authorities to assess how they are performing in transforming their services working across all partners and helps areas to consider what more can be achieved. It captures the principles that underpin meaningful system and cultural change in clear and accessible language.

This toolkit is intended to be a living document.It will continue to be revised and updated as new lessons are learned about the key features of service transformation.

Published 4 April 2017
Last updated 8 December 2017 + show all updates
  1. New updated version of the toolkit added.
  2. First published.