Top 40 providers of Driver CPC periodic training
Published 2 August 2013
Applies to England, Scotland and Wales
© Crown copyright 2013
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This is Freedom of Information request IA/00045/13.
1. Request 1
Please provide the centre / consortia names of the top 40 providers of Driver Certificate of Periodic Competence (CPC) periodic training (in random order)
2. Response
The top 10 providers of Driver CPC periodic training are shown in the table below. Please note that these are not listed in order of delivery of training.
- Arriva London HQ
- Arriva Midlands HQ
- Arriva Northeast HQ
- Arriva Northwest and Wales
- Arriva Shires and Essex
- Campus Veolia
- CO-Operative Retail Logistics
- Defensive Driver Training
- DHL Supply Chain LTD
- Distinctive Training
- Driver Hire Training
- East London Bus and Coach Limited
- First Group PLC
- Freight Transport Association HQ
- GO North East Driver Training
- GTG Training
- J Coates Ltd
- Lothian Buses
- M2 Training
- Mainstream Training
- Mercedez Benz UK LTD HQ
- Metrobus Training School
- Metroline Training Ltd
- Mineral Product Qualifications Council
- MJM Training
- National Express West Midlands
- Ritchies Training
- Road Haulage Association
- RTITB
- Sigma Studies
- Specialist Training and Consultancy
- Stagecoach Bus UK HQ
- System Training
- Tangerine Transport
- Telford Collage of Art and Technology
- The Association of Trainers
- The Recourses Group
- Translink
- Wincanton
- WTTL
3. Request 2
Please state the numbers of completed driver CPC training hours given by the top 40 providers.
4. Response
The table below shows the number of hours training delivered by the top 40 providers of CPC. Please note that the order of this information does not correlate with the order given in response to question 1.
| Hours delivered | Hours delivered | Hours delivered | Hours delivered |
|---|---|---|---|
| 688,793 | 127,106 | 90,664 | 60,284 |
| 674,590 | 125,097 | 88,074 | 51,429 |
| 482,286 | 119,881 | 85,649 | 49,891 |
| 263,550 | 118,216 | 83,097 | 48,363 |
| 176,260 | 114,681 | 77,644 | 46,515 |
| 175,891 | 113,967 | 77,567 | 44,940 |
| 154,917 | 110,572 | 73,703 | 44,800 |
| 138,999 | 98,672 | 70,672 | 43,771 |
| 134,012 | 91,399 | 65,114 | 41,972 |
| 132,279 | 91,021 | 62,596 | 41,489 |
5. Request 3
Please state the numbers of courses delivered by the top 40 providers.
6. Response
The table below shows the number of courses delivered by the top 40 providers of CPC. Please note that the order of this information does not correlate with the order given in response to either question 1 or 2.
| Courses delivered | Courses delivered | Courses delivered | Courses delivered |
|---|---|---|---|
| 4,498 | 1,617 | 998 | 742 |
| 4,034 | 1,442 | 994 | 719 |
| 3,494 | 1,377 | 942 | 679 |
| 3,206 | 1,331 | 920 | 617 |
| 2,237 | 1,306 | 865 | 586 |
| 2,053 | 1,176 | 864 | 567 |
| 1,928 | 1,065 | 849 | 422 |
| 1,820 | 1,016 | 834 | 418 |
| 1,687 | 1,015 | 804 | 417 |
| 1,651 | 1,011 | 743 | 416 |
7. Request 4
Please state how many drivers details have not been uploaded to the R&E database within 5 working days between the period 1 Jan 2012 & 31 Dec 2012, and the numbers associated with the top ten “worst offenders”.
8. Response
In the 2012 calendar year, 15,719 drivers did not have their details uploaded within 5 working days. Figures of the ‘worst offenders’ are as follows:
Number of driver details
- 809
- 761
- 667
- 553
- 551
- 505
- 440
- 371
- 361
- 325
9. Request 5
Please state the total number of drivers details that show “pending” or other non - confirmed status on the R&E database as at 31 Dec 2012.
a errors showing as a result of an issue between DSA and DVLA over issuing the driver qualification card (DQC)
9.1 Response
A report run to reflect DQC triggers sent to DVLA in December showed that out of 14,064 records the DQC trigger status had failed in 632 cases and was unknown in 3,927 cases. Please note that the vast majority of “unknown” cases are resolved the next working day when resubmitted by an automated re-input process.
Our IT supplier manages and fixes any cases where a pending status is recorded. In general, these cases are fixed and the DQC is issued before the driver is aware of an issue. We work with DVLA to resolve or overcome any remaining issues.
b errors showing as a result of an issue over training which is generated from the R & E database onto which trainers load training
9.2 Response
During December 2012, a report was run showing that 396 cases required manual investigation. The reasons for these investigations were:
| Investigation reason | Number of cases |
|---|---|
| DVLA System error | Reported to DVLA 49 |
| Licence issue | Reported to DVLA 138 |
| No bus or lorry entitlement | Letter sent to inform driver 26 |
| Non GB licence Holder | Letter sent to driver and training centre to inform of action needed 5 |
| Not completed Initial qualification | letter sent to inform driver 152 |
| Recent Module 3 test | Await test result confirmation before further action 7 |
| Recent Module 4 test | Await test result confirmation before further action 9 |
| Training validated | 10 |
| Total | 396 |
10. Request 6
Please state the number of unexpected R&E database outages and the total amount of downtime between the period 1 Jan 2012 to 31 Dec 2012.
11. Response
In 2012:
- there were two unplanned outages
- 83 hours and 26 minutes of downtime including planned and unplanned outages.
Please note that we try to ensure that all planned downtime is outside of normal office hours.
12. Request 7
Please state the total number of completed courses with more than 15 candidates attending.
13. Response
Our records show that there were 25,719 courses delivered with more than 15 candidates.
14. Request 8
Please state the numbers of DQC cards returned or not sent by DSA due to incorrect address details on the Drivers License.
15. Response
In 2012, there were 645 cards not sent or returned due to incorrect address details.
16. Request 9
Please state the numbers of drivers who have completed at least 1 days training that do not hold a full C or D class license (acquired rights drivers) to date.
17. Response
Our records show that 2,657 drivers attended at least one day of CPC training who do not hold category C or D licences with acquired rights.