Promotional material

The service we give you

An introduction to VOSA, its customer promises, services and complaints procedure.

This publication was withdrawn on

The Vehicle and Operator Services Agency (VOSA) was replaced by the Driver and Vehicle Standards Agency (DVSA) in April 2014. You can find out more about the services that DVSA now provides.

Documents

The service we give you

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webmaster@vosa.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

The service we give you: Welsh version

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webmaster@vosa.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guide covers what people can expect from VOSA and explains the agency’s role, services and complaints procedure. The guide also includes useful contact details.

Published 18 July 2013