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The service we give you
An introduction to VOSA, its customer promises, services and complaints procedure.
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The Vehicle and Operator Services Agency (VOSA) was replaced by the Driver and Vehicle Standards Agency (DVSA) in April 2014. You can find out more about the services that DVSA now provides.
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This guide covers what people can expect from VOSA and explains the agency’s role, services and complaints procedure. The guide also includes useful contact details.
Published 18 July 2013