Corporate report
The Ombudsman’s Annual Report and Accounts 2015-16
In 2015-16 we continued to transform our service to ensure we continue to meet demand today and in the future.
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This year has been about building our approach to handling people’s complaints based on feedback about our service - an approach that provides consistency, gives people confidence in the service they will get and produces a fair decision. Last year we completed 4,085 investigations and resolutions about 4,710 organisations. We upheld 40% of the complaints we investigated.
Published 4 November 2016