Corporate report

The Insolvency Service annual plan 2019 to 2020

The plan sets out our targets and priorities, which will inform all of our performance objectives for the year 2019 to 2020


The Insolvency Service Annual Plan 2019-2020

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Welcome to the Insolvency Service’s Annual Plan and budget for 2019-20. In here, we will tell you about our plans for the year ahead. But before that, I’d like to reflect on the last twelve months.

At this point last year, we were handling the biggest trading insolvency the UK had ever seen, when Carillion collapsed putting a huge number of jobs and critical public services in jeopardy.

Since that time, we’ve secured employment for the majority of former Carillion employees and ensured that those services continued with minimal disruption. That has been a huge success for the agency but is only part of what we do.

We’ve seen increased demand for most of our services, such as bankruptcy applications or redundancy claims, and all this is happening whilst we are at the mid-point of our transformation to our new target operating model. It has been very challenging to tackle all of that while making sure the quality of those services does not slip. As a result, you might expect that the engagement of our people would have suffered. It did not.

I am proud to report that, in the face of these competing difficulties, our overall engagement actually increased and we are also now Civil Service High Performers for the majority of survey themes. That achievement, alongside delivery of new financial and case management systems at the start and end of the year respectively, really shows the hard work, dedication and passion of our people. I’d like to take this opportunity to thank them for all their efforts.

Looking ahead, external economic factors suggest we could face rising demand for our services. We will continue to deliver critical projects that move us towards our future operating model as well as beginning work on the implementation of Breathing Space, a government manifesto commitment that once again sees the agency leading the way in supporting those in financial distress. In this plan, you will see our commitment to deliver ongoing high-quality services and a summary of our major objectives for the year ahead. Once again, we are expecting to deliver key upgrades to much of our infrastructure to make us more flexible and resilient and to modernise our working environment.

In summary, we expect the year ahead to be challenging, but with the people we have working together as one service – I am confident we can achieve it.

Published 5 November 2019